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Frequently Asked Questions (FAQ)

Account & Login​

I forgot my password. What should I do?​

Click Forgot Password? on the login page, enter your registered email. You'll receive a reset link within 5 minutes.

If you don't receive the email:

  • Check your Spam / Junk folder.
  • Make sure you entered the correct email.
  • Contact your system administrator.

My account is locked. What should I do?​

Accounts are locked after 5 failed login attempts. You can:

  1. Wait 15 minutes for the account to unlock automatically.
  2. Or contact an administrator to unlock it immediately.

Performance & Technical​

The system is slow. What should I do?​

  • Clear your browser cache (Ctrl + Shift + Delete).
  • Try a different browser (Chrome, Firefox, Edge).
  • Check your internet connection.
  • Contact support if the issue persists.

Which browsers are supported?​

BrowserMinimum VersionSupport
Google Chrome100+✅ Full
Mozilla Firefox100+✅ Full
Microsoft Edge100+✅ Full
Safari15+✅ Full
Internet ExplorerAll❌ Not supported

Can I use this on mobile?​

Yes, the system has a responsive interface for phones and tablets. However, for the best experience, we recommend using a desktop computer.

Data & Reports​

Does the system auto-save my input?​

No. You must click Save after each action. The system will warn you if you navigate away without saving.

Can I export data to Excel?​

Yes. On any list screen, click the Export to Excel button in the top-right corner.

How is data backed up?​

The system automatically backs up data every day at 2:00 AM. Contact an administrator if you need to restore data.

Contact Support​

If your question isn't answered here: